IT SUPPORT DUTY

IT SUPPORT DUTY

   1:30:00 PM       kodeendpoint

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IT SUPPORT DUTY

It support duty can become a tedious & time consuming process, baring in mind that it’s an imperative factor for any business/entity in light of our digital trajectory of modern day times. Due to its importance, we’ve therefore intricately designed KODE, a simplified IT Client management software to better produce innovative results complimented with efficiency.

We always strive for excellence by the service we offer & realize that great support is not limited to saving cost or efficiency in operations, but also (i) systematic reinvention of established data, technology and operations & (ii) leverage between automation, data and agents, to ascertain the best results and exploit strengths from IT management software.

Outsourcing IT support allows you the advantage of accessing a larger pool of expertise because they’ll have a range of qualification, expertise and experience from their staff to cover all aspects of IT Software operational management, meaning that there’ll always be an agent available to troubleshoot even the most intricate of issues. Our end user’s always expect quick and easy resolutions to all their issues and with that said, do our best, at all times aiming to match or exceed their expectation.

KODE, being an Optimized IT Client management software, efficiently provides personalized remote support which offers 2 options, namely: KODE Endpoint 1) Lite Edition with features such KODE cloud server, Single Dashboard, Inventory Observer & Quick Report whilst 2) the Standard Edition offering you same added with beneficial features such as Flexible Dashboard and Client Device location affording assistance from anywhere on request. A centralized location allows you to remotely manage computers as well as support users despite being widespread over various locations and networks, automatically freeing up time so that your own personnel are solely focused on the day-to-day operational purpose of your business. With our simple-to-use Optimized IT Client Management software, we are sure to offer you the best-of-the-best systems complimented by well-defined and technologically innovative solutions.

Furthermore we aim to improve your IT Support duties with additional features on its respective levels: * Lite Edition- Manage your resources to suit your budget, Effective Decision making tool, Easy and Flexibility, Minimize cost of system downtime, System downtime risk mitigation, Accuracy and reliability OR *Standard edition with added benefits such as – Optimize IT Infrastructure Utilization, Smart & Simple platform and Information Traceability.

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KEY FEATURES

KEY FEATURES

   10:50:00 AM       kodeendpoint

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KEY FEATURES

KODE Cloud Server

The KODE Cloud Server is cloud service helps you centrally control and management your computer client through a simple console. Configure and manage clients from anywhere. Including enhanced security and auditing though two-factor authentication.

Flexible Dashboard

Allows you to mix vertically and horizontally oriented groups as your needs dictate, Manually modifying the Tabbed View and Document Groups collection, A Tabbed View can be made floating, showing on Multiple screen display and Drill-down to change the detail level of data displayed in a dashboard item and you can select elements in a Master Filter item to filter data in other dashboard items by the selected values.

Client Device Location

With the real-time monitoring feature that allow you to track your client devices from central location and See your PC, laptop or watch on a map. Use indoor maps to help you to find your device in buildings or your organization. Quick search and Navigate to your device with feature Maps.

Single Overview

A single management console, Dashboard, displays an overview of your IT infrastructure resources and system running process, making you aware of the problems or issues that may likely occur as well as planning for effective responses. This also helps to prepare the organization for workflow and ensure continuity of work.

Inventory Observer

Get your IT hardware, software and related equipment organized with KODE ENDPOINT™ inventory observer, help you collect data, monitor and track availability of your IT infrastructure to ensure availability and control corporate budget conveniently, making it easy to handle tasks in managing your IT infrastructure.

Quick Report

Report creation becomes quick and easy with KODE ENDPOINT™, using Quick Report feature to generate report upon your needs, select your report criteria, specify date and time and then you get what you need at one click.

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